A circular is a form of ______
1.oral communication.
2.face-to-face communication.
3.group communication.
4.visual communication.
A collection letter is associate with _______
1.debtors.
2.creditors.
3.company.
4.customers.
A group discussion of a real life situation with in a training environment is _______
1.discussion.
2.listening.
3.case study method.
4.all of the above.
A memo is an example for
1.internal communication.
2.external communication.
3.lateral communication.
4.written communication.
An effort to influence the attitude and feelings of others is ____
1.persuasion.
2.suggestion.
3.advice.
4.appreciation.
An ______________ report can be denied at any time
1.oral.
2.written.
3.special.
4.informal.
Audio-Visual communication is most suitable for mass ______________ and mass ______
1.publicity & education.
2.policies & political.
3.save & store.
4.Education & political.
Business letter must possess the quality of _______
1.coherence.
2.incompleteness.
3.faultiness.
4.jargons.
Communication in an organization should ideally flow _______
1.from top to bottom.
2.from bottom to top.
3.both ways.
4.horizontally.
Communication is a _______
1.one way process.
2.two way process.
3.three way process.
4.four way process.
Communication is the ______________ of business.
1.Backbone.
2.life blood.
3.nervous system.
4.both (1) & (2).
Communication network in any organization is _______
1.internal & external.
2.verbal & written.
3.oral & non-verbal.
4.feedback.
Communication saves time in
1.internal communication.
2.interview.
3.oral communication.
4.schedule.
Good punctuation will not involve ________
1.rereading.
2.ambiguity.
3.both.
4.misunderstanding.
Gray colour refers ______
1.confidence & wisdom.
2.cheerfulness & vigour.
3.life & coolness.
4.danger.
Informal communication is otherwise known as _____
1.person to person communication.
2.internal communication.
3.external communication.
4.Authoritative communication.
Informal communication is otherwise known as ______________ communication.
1.grapevine.
2.lateral.
3.visual.
4.horizontal.
Information about its products is ______________ information.
1.external.
2.internal.
3.planning.
4.deciding.
Interpretation of data is followed by _____
1.recommendation.
2.suggestion.
3.conclusions.
4.complaint.
Minutes of a meeting are usually prepared by _______
1.secretary.
2.chairman.
3.shareholder.
4.laymen.
Minutes of resolutions is only resolutions _____
1.recorded.
2.development.
3.decision-making.
4.authenticated.
Motivation can be achieved through ______________ incentives.
1.Monetary.
2.social.
3.non-monetary.
4.legal.
On the ______________ it is possible to get immediate feedback
1.letter.
2.telephone.
3.e-mail.
4.fax.
Posters fall under ______________ communication.
1.oral.
2.visual.
3.written.
4.spoken.
Press reports refers to ________
1.reports in newspapers.
2.reports through letters.
3.oral communication.
4.written communication.
Realizing the potential of the self is part of the
1.communication development.
2.language development.
3.skill development.
4.personality development.
Statutory Report is ______
1.an informal report.
2.not having legal sanction.
3.always a statistical report.
4.Formal report.
The American style of writing the date in business letter starts with _______
1.day.
2.month.
3.year.
4.time.
The communication cycle, the process of re translation of signals into ideas is called
1.encoding.
2.decoding.
3.response
4.feedback.
The exit communication takes place when an employee ______________the organization.
1.enter into.
2.learning from.
3.both. (1 & 2 ).
4.leaves.
The information the receiver gets is called _______
1.message.
2.output.
3.input.
4.source.
The inside address is typed _______
1.right hand side.
2.left hand side.
3.right hand bottom.
4.last.
The letter of acknowledgement ______
1.provides a record
2.shows courtesy.
3.avoids misunderstanding.
4.serves all the above purposes.
The main objective of communication is
1.The main objective of communication is
2.skill and personality development.
3.control and management.
4.need.
The most important part of the letter is
1.the heading.
2.date.
3.body of the letter.
4.post script.
The term communis derived from ______________ word.
1.Greek.
2.Latin.
3.Chinese.
4.English.
The value mail e-mail, video conferencing etc some of the ______________ based media of communication.
1.computer.
2.traditional.
3.science.
4.rules.
Warning can be ________
1.general or specific
2.specific.
3.particular.
4.Completely general.
____ may be less important for small business
1.letter-writing.
2.telephone.
3.e-mail.
4.fax.
_____ is a very conscious process of communication
1.warning.
2.order.
3.action.
4.education.
_____ is the process of arriving at agreement through consultation
1.consensus.
2.horizontal.
3.vertical.
4.upward.
______ are welcome, for it is not obligatory to accept them.
1.suggestion.
2.order.
3.courtesy.
4.complaint.
______ means giving a particular bias to the reality
1.abstracting.
2.slanting.
3.inferring.
4.information.
______ refers to the special language of a trade.
1.jargon
2.expression.
3.colloquialism.
4.suggestion.
_______ computers operates by measuring.
1.analog.
2.digital.
3.hybrid.
4.main frame.
_______ reports are related to a single occasion or situation.
1.non-recurrent reports.
2.investigative reports.
3.special reports.
4.formal reports.
________ means the right use of putting in points or stops in writing.
1.exclamation.
2.semi colon.
3.comma.
4.full stop.
________ system provides expert advice for operational chores.
1.business.
2.operation support.
3.end user systems.
4.expert systems.
_________ report can be denied at any time.
1.oral report.
2.written report.
3.business report.
4.Formal report.
___________ is the main part of the report.
1.conclusion.
2.recommendations.
3.description.
4.references.