A concise and accurate record of the proceedings at a meeting is called as ______
1.resolution.
2.minutes.
3.invoice.
4.agenda
A motivated worker does not need much _______
1.supervision.
2.encouragement.
3.advice.
4.suggestion.
A report is a basic management tool used in ______
1.personality development.
2.decision making.
3.individual development.
4.Self motivation.
All the media available can be broadly classified into ______________ groups.
1.two.
2.three.
3.four.
4.five.
Appropriate salutation for an application is _______
1.My Dear Sir.
2.My Dear Sir.
3.Dear Sir.
4.Sir Mr. X.
Audio-Visual communication is most suitable for mass ______________ and mass _____________
1.publicity & education.
2.policies & political.
3.save & store.
4.Publicity & policies.
Audio-Visual communication is _______
1.sight.
2.sound.
3.both (a) & (b).
4.noise.
Blue colour refers ______
1.sincerity.
2.traditional.
3.danger.
4.faith.
Circular letter is meant for ______
1.communication.
2.personal communication.
3.secret communication.
4.informal communication.
Clearance sales refer to _____
1.sale of pure chemicals.
2.sale of detergents.
3.sale of food products.
4.Sale of chemicals.
Colours also have a ______________ effect.
1.psychological.
2.physiological.
3.sociological.
4.socio psychological.
Communication means ______________ information, feeling and thoughts, with others.
1.to receive.
2.exchange of.
3.conveying.
4.All the above.
Conciseness means _____
1.brevity.
2.courtesy.
3.coherence.
4.convincing.
CWO stands for _______
1.cash with offer.
2.cash with order.
3.cash with option.
4.cash with opinion.
EDP stands for _______
1.enterpreneurial development programme.
2.electronic data processing.
3.electronic data passing.
4.electronic data patroning.
Effective advice ______
1.is both man-oriented & work oriented.
2.is given in the workers interest.
3.promotes understandings.
4.All the above.
Effective communication can only be achieved when ______
1.the audience is understood.
2.feedback is encouraged.
3.thoughts are organized.
4.systematic delivery of speech.
Examples of oral communication ______
1.letter.
2.e-mail.
3.telephone.
4.fax.
Facial expressions and gestures are known as ______
1.face to face communication.
2.oral communication.
3.both 1 & 2.
4.Multimedia communication.
Gestures is an example for
1.body language.
2.grammar.
3.speeches.
4.written.
Informal communication network within the organization is known as ______
1.interpersonal communication.
2.intrapersonal communication
3.mass communication.
4.grapevines.
Language used in essay writing is _____
1.simple.
2.difficult.
3.confidential.
4.ambiguous.
Lateral communication is between
1.superior and subordinate.
2.superior and subordinate.
3.subordinate and superior.
4.Among all.
Letter of credit is issued ________
1.by bank.
2.by supplier.
3.by customer.
4.By public.
List of items of business to be considered at a meeting is called as _____
1.agenda.
2.dividend.
3.prospectus.
4.reports.
Marine insurance is effected FPA. FPA denotes _______
1.free of particular average.
2.free of particular assignment.
3.free of partial average.
4.Fare of particular assignment.
Normal salutation in chairman's speech will be
1.Ladies and Gentlemen.
2.Dear Sir.
3.Respected Sir.
4.Madame.
Organization Theory is written by _______
1.William Scott.
2.Newman & summer.
3.Matthews.
4.James.
Physical Barriers to communication are ______
1.time and distance.
2.interpretation of words.
3.denotations.
4.connotations.
Post script appears in a letter ______
1.in the beginning.
2.in the middle.
3.in the end.
4.never appears.
Reports from the subordinates to the superiors take the form of
1.upward communication.
2.downward communication.
3.face-to-face communication.
4.visual communication.
Salutation
1.comes above inside address.
2.begins at left hand margin of the letter.
3.comes at the end of the letter.
4.comes in body of the letter.
Sources of information _____
1.old files.
2.observation.
3.meeting.
4.All the above.
Subscription of a letter _____
1.contains principal message.
2.contains name and address of the receiver.
3.contains name and address of the sender.
4.Place and date.
Telephonic conversation is a
1.verbal communication.
2.non-verbal communication.
3.visual communication.
4.written.
The aim of______________ should be the organization's betterment.
1.order.
2.warning.
3.suggestion.
4.Counseling.
The downward communication flow from
1.a subordinate to a superior.
2.a subordinate to a subordinate.
3.a superior to a superior.
4.a superior to a subordinate.
The effective business letter must be ________
1.sender oriented.
2.reader oriented.
3.company oriented.
4.business oriented.
The effort to influence the attitudes, feeling or beliefs is ______
1.instruction.
2.persuasion.
3.suggestion.
4.motivation.
The minimum number of members necessary for a meeting is called as ______
1.quorum.
2.resolution.
3.proxy.
4.prospectus.
The minute books are the ______________ book of the company.
1.subsidiary.
2.statutory.
3.obligatory.
4.secondary.
The official record of the proceeding of a meeting is called ______
1.minutes.
2.notice.
3.both 1 & 2.
4.notes.
The official record of the proceeding of a meeting is known as _____
1.agenda.
2.minutes.
3.prospectus.
4.report.
The possibility of misunderstanding at any step ____
1.brain drain.
2.output.
3.channel.
4.medium.
The reimbursement of expenses is generally made by the ______
1.principal.
2.agent.
3.subordinate.
4.owner.
The usual forms of greetings used for unmarried women _______
1.Mr.
2.Mrs.
3.Madam.
4.Gentlemen.
When Respected Sir is the salutation the appropriate complimentary clause is _______
1.Yours sincerely.
2.Yours faithfully.
3.Yours affectionately.
4.Yours lovingly.
When superiors provide directions to their subordinates regarding what to do, which is known as ______________ communication
1.upward.
2.horizontal.
3.downward.
4.lateral.
Which one is not a component of a business letter
1.envelope.
2.salutation.
3.subject.
4.complimentary close.
Words that have more than one meaning are called as _______
1.equivocal terms.
2.jargon.
3.trigger wards.
4.biased language.
_____ is in finished form.
1.data.
2.system.
3.information.
4.character.
_____ system monitors and control physical processes.
1.process.
2.transaction.
3.operations.
4.office automation.
______ channel of communication called the grapevine.
1.formal.
2.informal.
3.horizontal.
4.vertical.
______ is the set of instructions given to the computers.
1.hardware.
2.software.
3.human ware.
4.firmware.
______ reports are related to a single occasion or situation.
1.special.
2.periodic.
3.informal.
4.formal.
______ should come as a logical conclusion to investigation and analysis
1.recommendations.
2.suggestion.
3.inferences.
4.conclusions.
_______ implies respect for the readers point of view.
1.consideration.
2.order.
3.courtesy.
4.none.
_______ is a device by which losses suffered by a few are shared by many.
1.insurance.
2.cheque.
3.finance.
4.risk bearer.
_______ is a more powerful agent of persuasion and control.
1.speaker.
2.receiver.
3.speech.
4.decoder.
_______ is quite often a physical barrier to communication
1.noise.
2.interpretation of words.
3.by passed instruction.
4.all of the above.
_______ is something written after the letter is closed.
1.copy distribution.
2.enclosures.
3.postscripts.
4.reference.
_______ is the information or ideas the sender wants to give the receiver
1.input.
2.channel.
3.message.
4.output.
_______ is the process of arriving at agreement through consultation
1.consensus.
2.grapevine.
3.informal.
4.braindrain.
_______ reports are prepared and presented at regular and prescribed intervals
1.periodic reports.
2.special reports.
3.informal reports.
4.non-periodical reports.
________ is an authoritative communication
1.order.
2.persuasion.
3.advice.
4.Counseling.
________ is an important element in all business letters
1.signature.
2.letter head.
3.salutation.
4.complimentary close.
________ is done by drawing a list of the items of business to be transacted at the meeting.
1.minutes.
2.resolution.
3.invitation.
4.agenda.
________ is usually indicated if anything is to be attached to a letter.
1.appendix.
2.annexures.
3.index.
4.enclosures.
________s a basic management tool used in decision-making.
1.business letter.
2.report.
3.document.
4.specific reports.
__________ is the list of words used in the reports.
1.conclusion.
2.glossary.
3.index.
4.reference.