1.You can ease disappointment in a bad-news message by using positive words rather than negative, counterproductive words.
2.When using the indirect approach to delivering bad-news, the reasons behind the situation should be given after the bad news itself.
3.When delivering bad-news messages, it is critical to be sensitive to the feelings and state of mind of your audience.
4.When you use language that conveys respect and avoids an accusing tone, you protect your audience's pride.
1.Persuasive messages are generally longer than routine messages.
2.Persuasive messages influence audiences who are inclined to resist.
3.Your credibility takes on extra importance in persuasive messages.
4.All the above are true.
1.In Sweden, audiences tend to focus on theoretical questions and strategic implications.
2.In Germany, verify any figures you use, and make sure they are exact.
3.In France, using an aggressive hard-sell technique would probably antagonize your audience.
4.In the United States, audiences are usually concerned with ethical matters.
1.Proposals are not legally binding.
2.A proposal is a special type of analytical report used to get products, plans, or projects accepted by outside business or government clients.
3.Justification reports are used to persuade top management to approve a product or course of action.
4.Trouble-shooting reports are one type of problem-solving report.
1.A descriptive synopsis tells what the report is about, using only moderately greater detail than the table of contents.
2.An example of an informative synopsis is "Sales of super-premium ice cream make up 11 percent of the total ice cream market."
3.An example of an informative synopsis is "This report contains information about super-premium ice cream and its share of the market."
4.An informative synopsis presents the main points of the report in the order they appear in the text.
1.An executive summary is a fully developed "mini" version of the report.
2.An executive summary can use the direct or indirect approach.
3.An executive summary is a prose table of contents that outlines the main points of a report.
4.An executive summary may contain headings, transitions, and even visual aids.
1.Investigate to learn exactly what your audience needs to know.
2.Analyze your purpose.
3.Open with a "hook" to capture the reader's interest.
4.Adapt your message to your readers.
1.Work with a tape recorder to overcome voice problems.
2.Practise sitting in an attentive position, rarely using hand gestures.
3.Videotape the mock interview and evaluate it.
4.Have a friend critique your performance.
Which of the following topics is usually not included in the "Introduction" section of a formal report?
1.Sources and methods
Which of the following types of interviews is not likely to be held on campus by a recruiter?
4.All of the above are likely not to be held on campus by the recruiter.
1.Flush right with a ragged left margin
2.Flush left with a ragged right margin
3.Justified (flush on the left and flush on the right)
Which of the following variables is considered by computer-calculated readability formulas?
1.Organization of ideas
2.Number of syllables
4.Appearance of the message on the page
1.Learn general intercultural communication skills.
2.Learn how to handle both written and oral communication.
3.Learn about the cultures in which you plan to do business.
4.All of the above are true.
1.Acknowledge cultural distinctions and differences.
2.Avoid assumptions about the other culture.
3.Learn the language of the other culture.
4.Don't be judgmental about the other culture.
3.Competition for scarce resources
4.All of the above
1.Echo a word or phrase from a previous paragraph or sentence.
2.Use a pronoun that refers to a noun used previously.
3.Use connecting words: nevertheless, however, in addition.
4.all of the above.
1.Helps everyone get to know each other
2.Always leads to good results
3.Puts everyone on an equal basis
4.Increases involvement of all team members
1.Letter of authorization
2.Letter of transmittal.
1.Is the visual necessary?
2.Is the visual accurate?
3.Is the visual properly documented?
4.Does the visual show primary rather than secondary information?
3.Statement of qualifications
4.Overview of approach
Which of these sentences is the least likely to establish an image of confidence in your audience?
1."With our support, this plan will work."
2."Let's get immediate approval on this."
3."I believe . . .."
4."It seems to me that."
Which of these statements does not apply to an organization's formal communication network (that is, the organization's flow chart)?
1.The chart indicates lines of authority.
2.Each box represents a link in the chain of command.
3.Communication moves only up or down, not across.
4.Each line represents a formal channel for the transmission of messages.
Which of these statements is not true?
1.The average speaker can deliver about 125-150 words a minute.
2.The average speaker can deliver about one paragraph per minute.
3.The average speaker can deliver in an hour the equivalent of 20-25 double-spaced pages.
4.All the above statements are true.
Which of these statements is true?
1.People remember half of what's said during a 10-minute conversation, and forget half of that within 48 hours.
2.People remember less than half of what's said during a 10-minute conversation, and forget two thirds of that within 48 hours.
3.People remember two thirds of what's said during a 10-minute conversation, and forget one third of that within 48 hours.
4.People remember only half of what's said during a 10-minute conversation, and forget half of that within 48 hours.
4.Background or statement of problem
1.Readers might wonder why you didn't present alternatives.
2.It undermines your credibility.
3.Your readers could criticize your report as superficial if you focus on recommendations at the beginning.
4.If your readers have reservations about your credibility, strong statements at the beginning may intensify their resistance.
1.We apologize for inconveniencing you during the remodelling.
2.We will be happy to exchange merchandise that is returned in good condition.
3.The performance in this office can be improved by tightening up cost controls.
4.Your vacuum cleaner will be ready in three weeks.
1.So that your order can be completed promptly, please send another copy of the requisition.
2.We offer the printer cartridges in three colors: black, blue, and green.
3.We are pleased to announce our new flight schedule from Atlanta to New York, which is any hour on the hour.
4.All of the above. This does not illustrate the "you" attitude.
1.Pregnancy, any health conditions, or disabilities not related to job performance
2.Your religious affiliation
3.Children or child-care arrangements
4.All the above are topics that should not be asked in an interview.
Which word does not show gender bias?
While you may not have the time or interest to learn about every culture, you can adapt to any culture by using all of the following techniques except
1.emphasize common ground.
2.increase your cultural sensitivity.
3.take responsibility for communication.
4.learn that people are typical of their race and gender.
You should review a document at least three times; which of the following is not one of the purposes of the review?
1.One pass to choose the channel and medium
2.One pass for style and readability
3.One pass for mechanics and format
4.One pass for content and organization