Of what is an investment decision an example?
1.Programmed decision
2.Routine decision
3.Management decision
4.non-programmed decisions.
Of what is individual freedom to schedule work an example?
1.Job design
2.Job enrichment
3.Job rate
4.Job planning
Of what is worker autonomy in decision making an example?
1.Worker freedom
2.Greater worker negotiation
3.Worker empowerment
4.Increased worker power
Power distance in national cultures is a characteristic of a model by which writer?
1.Geert Hofstede
2.David Yip
3.Tony Purdie
4.Michael Porter
Profitability stemming from how well a firm positions itself in the market is a key feature of which writer's view on strategy?
1.Peter Drucker
2.Jay Barney
3.Michael Porter
4.Henry Mintzberg
Simon (1960) is associated with what type of decision making model?
1.Rational
2.Classical
3.Programmed
4.Administrative
Specialisation is a feature of which organisational structure?
1.Matrix
2.Divisional
3.Multi-divisional
4.Functional
The brand of BP is an example of what type of brand name?
1.Expressive
2.Free-standing
3.Abbreviated
4.Descriptive
The Hawthorn Studies are most associated with which writer?
1.Mary Parker Follett
2.Elton Mayo
3.Lillian Gilbreth
4.Frederick Taylor
To what does authority refer?
1.The ability to organise people
2.The power to command and direct
3.The need for order
4.The right to change jobs
To what does diversity in the workplace refer to?
1.The number of people employed from different ethnic groups.
2.Increasing the number of women employed in the organisation.
3.The number of different religious affiliation held by employees in the organisation.
4.The range of personal characteristics of employees in an organisation.
To what does emotional intelligence refer?
1.How people view and understand the world.
2.How people view and understand themselves.
3.How people view and understand others.
4.How people view and understand themselves and others.
To what time-frame do strategic plans relate?
1.Long-term
2.Medium-term
3.Short-term
4.Unspecified time it takes to achieve an aim
Vertical integration forwards is when a firm mergers or acquires anotherÂ…
1.Towards the source of supply
2.Towards the consumer
3.At the same stage of the supply chain
4.In another industry
What are characteristics of a programmed decision?
1.Complex and risky
2.Uncertain and non-routine
3.Low risk and certain
4.Routine and non-complex
What are group norms?
1.Modes of behaviour that are acceptable to and shared by group members
2.Modes of behaviour that are shared by some members of the group
3.Modes of behaviour that challenge group values and beliefs
4.Modes of behaviour that are different of those of the other group members
What are the key characteristics of transactional leaders?
1.Guiding, mentoring and motivating
2.Guiding, commanding and motivating
3.Guiding, demonstrating and motivating
4.Guiding, mentoring and demonstrating
What are the main characteristics of an effective control system?
1.Flexibility, accuracy, timeliness and objectivity
2.Flexibility, measurability, timeliness and objectivity
3.Flexibility, accuracy, relevance and objectivity
4.Flexibility, accuracy, timeliness and relevance
What are the three interpersonal roles of managers?
1.Figurehead, leader and liaison
2.Spokesperson, leader, coordinator
3.Director, coordinator, disseminator
4.Communicator, organiser, spokesperson
What are the two main dimensions of the Ohio Studies into leadership?
1.Starting position and end position
2.Initial environment and changed environment
3.Organisational structure and conditioning
4.Initiating structure and considerations
What are workers primarily motivated by according to the instrumental approach?
1.Peer recognition
2.Promotion
3.Greater freedom
4.Economic reward
What assumption is the garbage can model of decision making based on?
1.Limited knowledge and great insight
2.Limited knowledge but high level of experience
3.Limited knowledge and uncertainty
4.Limited knowledge and high risk
What characteristic is not a key feature of the 'open systems' model of management?
1.Morale
2.Innovation
3.Growth resource
4.Adaptation
What do companies that focus on filling a gap in the market engage in?
1.Direct marketing
2.Traditional marketing
3.Niche marketing
4.Outbound marketing
What do the four 'P's' of marketing relate to?
1.Product, price, place and promotion
2.Product, price, press and promotion
3.Product, price, publicity and promotion
4.Product, price, post and promotion
What do you call a style of leadership that takes account of others' views, opinions and ideas?
1.Laissez-faire
2.People-oriented
3.Democratic
4.Autocratic
What do you call the understanding of a dominant culture before choosing a suitable control system?
1.Market control
2.Bureaucratic control
3.Clan control
4.People control
What does CRM stand for?
1.Consumer Relations Management
2.Customer Relationship Marketing
3.Customer Relationship Management
4.Consumer Returns Management
What does PEST stand for?
1.Political, environmental, strategic, testing
2.Political, environmental, strategic, technological
3.Political, economic, strategic, technological
4.Political, economic, social, technological
What does situational theory of leadership emphasise?
1.Personality traits
2.Events
3.Environment
4.Political situation
What does the acronym SMART stand for?
1.Suitable, measurable, actionable, rewarded and timely
2.Specific, measurable, actionable, resourced and timely
3.Standardised, measurable, achievable, rewarded, and timely
4.Specific, measurable, achievable, rewarded and timely
What does Unitarism as a human resource management approach assume?
1.People are individuals and should be treated as such.
2.People are individuals but should be part of a group.
3.People in the organisation share the same aims and objectives.
4.People in the organisation engage in internal competition.
What is a definition of an objective?
1.A defined specified outcome to be achieved in the long-term
2.A clear set of goals to be attained given a set number of resources
3.A clearly defined and measurable outcome to be achieved over a specified timeframe
4.A set standard of performance agreed by workers and managers
What is a Gantt chart a type of?
1.Work flow design
2.Work schedule design
3.Work rate design
4.Work output design
What is a normative perspective?
1.The way things are.
2.The way things are going to be.
3.The way things should be.
4.The way things were.
What is a paradigm?
1.A theoretical assumption
2.An illustration
3.A theoretical model
4.An example serving as a model
What is a PDP?
1.Personal Development Plan
2.People Development Plan
3.Personnel Development Plan
4.Personal Development Payment
What is a social enterprise concerned with?
1.Profit maximisation
2.Maximising market share
3.Providing public service
4.Running a business to create social benefits
What is a strategic alliance?
1.Any form of partnership between one firm and another
2.Formal agreement committing two or more firms to exchange resources to produce products or services
3.Formal agreement to share profits from a shared investment
4.Formal agreement to share knowledge
What is a succession plan?
1.Dismissing an employee for a more favourable employee
2.A formal process of planning to fill a role that will become vacant
3.A vote of no confidence in a board member
4.The formal process of acquiring a new staff member
What is a virtual organisation?
1.An organisation that uses information and communications technologies (ICT's) to coordinate activities without physical boundaries between different functions
2.An organisation that uses internet technologies to sell products to customers
3.An organisation that manages the supply chain using digital technologies
4.An organisation that coordinates the workforce via video conferencing
What is a whistleblower?
1.Someone who reports illegal or unethical acts
2.Someone who commits illegal or unethical acts
3.Someone who benefits from illegal or unethical acts
4.Someone who devises illegal or unethical acts
What is another name for contingency planning?
1.Synergy planning
2.Ad hoc planning
3.Business level planning
4.Scenario planning
What is characteristic for the location of a virtual team?
1.In the same building
2.In the same industry
3.In the same country
4.remotely
What is Frank Gilbreth`s work most noted for?
1.Working conditions
2.Time and motion studies
3.Work psychology
4.Work as a social setting
What is intuitive decision making based on?
1.Guesswork
2.Gambling
3.Instinct
4.Rationality
What is IS?
1.Intelligent strategy
2.Internal services
3.International sales
4.Information systems
What is not a characteristic of a corporate social responsibility framework?
1.Retaining the status quo
2.Understanding society
3.Harnessing diversity
4.Building capacity
What is not a component of an agile organisation?
1.Market focus and position
2.Human resources: multi-skilling
3.Organisational structure
4.Project-based culture
What is not a purpose of an organisational structure?
1.To coordinate people and resources
2.To organise lines of communication
3.To formalise authority
4.To limit workers' rights