What is not one of the layers of cultural influence?
1.Social
2.Business
3.Organisational
4.Company
What is not part of a marketing plan?
1.Marketing mix
2.Demand analysis
3.Demand analysis
4.Competitor analysis
What is OD?
1.Organisational disputes
2.Organisational development
3.Organisational demands
4.Organisational drift
What is premise control based on?
1.Buildings
2.People
3.Resources
4.Assumptions
What is T-group training?
1.A group whose aim is transformational change
2.A group brought together to deliver training programmes
3.Team training for the purposes of advancing technology
4.Team building activities involving learning
What is the definition of a scenario in scenario planning?
1.An imagined sequence of future events
2.An unpredictable event
3.A planned for event
4.An unplanned for event
What is the first step in a 'Stage gate' process?
1.Develop a product.
2.Demonstrate a plan.
3.Initiate learning.
4.Generate ideas and concepts.
What is the first step in a control process?
1.Allocate resources
2.Choose key personnel for the task
3.Select a strategy
4.Set standards
What is the guiding principle behind New Public Management?
1.Profit maximisation
2.Introducing private sector business principles into the public sector
3.Replacing public management with private sector management
4.Restructuring public organisations
What is the guiding principle of scientific management?
1.Experimentation
2.Fluid working relationships
3.Freedom of association
4.One best way to do a job
What is the optimal span of control?
1.2
2.5
3.7
4.None of the above
What is the overriding philosophy underpinning the strategic direction of an organisation?
1.Vision statement
2.Mission statement
3.Strategy statement
4.Business statement
What is the personnel department in an organisation concerned with?
1.Staff development
2.Staff attraction
3.Staff rewards
4.Staff administration
What is the purpose of a 'quality circle'?
1.Bring together managers and workers to find improvements.
2.Bring together managers and workers to discuss output.
3.Bring together managers and workers to review quality of work.
4.Bring together managers and workers to review targets.
What is the purpose of employee relations?
1.Adhere to the law pertaining to workers' rights
2.Maintain a harmonious working environment
3.Undertake conflict resolution
4.All of the above
What is the richest form of information?
1.Telephone
2.Face-to-face
3.E-mail
4.Video conference
What is the term for a market that is defined by specific characteristics?
1.Market niche
2.Market division
3.Market characteristic
4.Market segment
What is the term for a process that enables an organisation to assess and demonstrate its social, economic, and environmental benefits and limitation?
1.Social plan
2.Social strategy
3.Social audit
4.Social account
What is the term for a radical rethinking of the nature of the business?
1.Transformational change
2.Revolutionary change
3.Strategic manoeuvre
4.Paradigm shift
What is the term for a sub-optimal but acceptable outcome of negotiations between parties?
1.Bargaining
2.Satisficing
3.Accepting
4.Compromising.
What is the term for an autonomous business entity within an overall corporate enterprise which is set apart from other areas of the business?
1.Subsidiary
2.Strategic partnership
3.Strategic alliance
4.Strategic business unit
What is the term for an organisation that adapts to changes in the environment by quickly responding to shifts in supply and demand conditions?
1.Opportunistic organisation
2.Enterprising organisation
3.International organisation
4.Agile organisation
What is the term for decisions limited by human capacity to absorb and analyse information?
1.Cognitive rationality
2.Conscious rationality
3.Bounded rationality
4.Restricted rationality
What is the term for forcing people to accept change?
1.Conditioning
2.Conversion
3.Converting
4.coercion.
What is the term for gaining consumers' express agreement to receive marketing material?
1.Opt-in marketing
2.Permission marketing
3.Targeted marketing
4.Focused marketing
What is the term for incremental changes to processes in an organisation using information technology?
1.Business Process Improvement
2.Business Process Reengineering
3.Business Process Change
4.Business Process Advance
What is the term for organisational development through a formally designed organisational structure?
1.Organic
2.Mechanistic
3.Formal
4.Structured
What is the term for power derived from status or position in an organisation?
1.Referent
2.Expert
3.Reward
4.Legitimate
What is the term for the 'rule of thumb' type of bias in decision making?
1.Framing bias
2.Hindsight bias
3.Over-confidence bias
4.Heuristics
What is the term for the act of acquiring an IS architecture from the market?
1.External buying
2.Ordering
3.Outsourcing
4.Procuring
What is the term for the act of getting individuals to behave in ways that are acceptable to a group?
1.Indoctrination
2.Brainwashing
3.Propaganda
4.Socialisation
What is the term for the action in which managers at an organisation analyse the current situation of their organisation and then develop plans to accomplish its mission and achieve its goals?
1.Synergy planning
2.Strategy formulation
3.Functional planning
4.SWOT analysis
What is the term for the development and design of value adding products and/or services to meet the demand characteristics of individual customers?
1.Customisation
2.Personalisation
3.Individualism
4.Bespoke
What is the term for the extent to which competition in one country is influenced by competition in other countries?
1.International trade
2.Global economics
3.Global competition
4.Globalisation
What is the term for the monitoring of events both internal and external to the organisation that affects strategy?
1.Operational control
2.Strategic surveillance
3.Strategic control
4.Environmental scanning
What is the term for the phenomenon that a new IT system is implemented across the whole organisation simultaneously?
1.Immersed approach
2.Plunge approach
3.Parallel approach
4.Instant approach
What is the term for the set of behaviours and tasks that a member of the group is expected to perform because he or she is a member of the group?
1.Group roles
2.Virtual teamwork
3.Synergy
4.Role making
What is the term Tuckman uses for reaching consensus as a group?
1.Storming
2.Performing
3.Forming
4.Norming
What is the term used in Ansoff's matrix for increasing market share with existing products in existing markets?
1.Product development
2.Market penetration
3.Diversification
4.Market development
What is the weakest form of control?
1.Pre-control
2.Simultaneous control
3.Post-control
4.Duel control
What one of the following is not a characteristic of the job characteristics model?
1.Task identity
2.Autonomy
3.Reward
4.feedback.
What one of the following is not a key management skill in planning?
1.Conceptual skills
2.Analytical skills
3.IT and computing skills
4.Communication skills
What one of these is not a recognised type of authority?
1.Executive
2.Functional
3.Line management
4.Suppliers
What tasks does Human resource management involve?
1.Attracting employees to the organisation
2.Recruiting employees
3.Retaining employees
4.All of the above
What theory is built around the principle that 'people make choices regarding how to behave based on values and beliefs'?
1.Expectancy
2.Instrumental
3.Classical
4.Contingency
What type of organisational culture is most likely to deliver stability and efficiency?
1.Task culture
2.Role culture
3.Power culture
4.People culture
What work arrangement is referred to as Flexitime?
1.Workers decide if they want to turn up for work.
2.They only work weekends.
3.They only work alternate weeks.
4.They choose the start and finish time within set parameters.
When a manager monitors the work performance of workers in his department to determine if the quality of their work is 'up to standard', this manager is engaging in which function?
1.Planning
2.Controlling
3.Organising
4.Leading
When does an acquisition take place?
1.Two equal partners decide to work together.
2.Two equal partners share resources.
3.Two unequal partners join together.
4.Two unequal partners become one after a buyout.
Where can formal employee training and education take place?
1.Colleges
2.In the workplace
3.Training centres
4.All of the above