Modes of transportation includes
1.wholesaler
2.retailer
3.producer
4.pipeline
"Kaizen" is a Japanese term meaning
1.a foolproof mechanism
2.Just-in-time (JIT)
3.a fishbone diagram
4.Continuous improvement
A distinguishing feature of a contractual VMS is that coordination and conflict management among the independent members of the channel are attained through ________
1.contractual agreements
2.working partnerships
3.oral agreements
4.limited liability corporations
An operations manager is not likely to be involved in
1.the design of products and services to satisfy customers' wants and needs
2.the quality of products and services to satisfy customers' wants and needs
3.the identification of customers' wants and needs
4.work scheduling to meet the due dates promised to customers
From the following which one is not include in inventory management techniques
1.MRP
2.DRP
3.TQM
4.JIT
From the following which one is not included in quality cost.
1.internal failure cost
2.appraisal cost
3.prevention cost
4.implicit cost
Henry Ford is noted for his contributions to
1.standardization of parts
2.statistical quality control
3.assembly line operations
4.scientific management
Identify from the following list a major strategic risk associated with outsourcing.
1.Outsourcing landed cost is usually higher than insourcing cost
2.The supplier is purchased by a competitor
3.The business loses sight of market trends
4.The cost of supplied material is passed on to the customer
In CRM customer teams tailor _______ to meet the needs of key accounts and segments of other customers.
1.Product and Service Agreements
2.Plan Service Agreements
3.Policy Service Agreements
4.Promotion Service Agreements
In marketing terms, we say that the number of intermediary levels indicates the ______ of a channel.
1.complexity
2.length
3.involvement
4.width
Intermediaries play an important role in matching.
1.supply and demand
2.product to region
3.information and promotion
4.manufacturer to product
Material management function in logistics management known as ______
1.out-bound logistics
2.in-bound logistics
3.material logistics
4.production logistics
Most companies practice strong PRM to forge long-term relationships with channel members. what does PRM stands for?
1.personal roster maintenance
2.partner relationship management
3.potential relationship management
4.primary relationship management
Public responsibility is a ________ in TQM.
1.technique
2.process
3.method
4.Principle
The father of JIT
1.Taylor
2.Taiichi Ohno
3.James Morehouse
4.Drucker
The impact of cost reduction on profits is much larger than the impact of increased
1.innovation
2.production
3.information
4.sales
The major disadvantage of a multichannel system is that it is harder to control and it can generate ______
1.fewer domestic sales
2.less net profit
3.declining employee morale
4.greater conflict
The ________ management process needs to balance the customers requirements with the firms supply capabilities.
1.customer relationship management
2.customer service management
3.demand management
4.operational management
Third -party service providers are going for collaborations, mainly with consultancies and technology providers. This evolution in supply chain outsourcing is called ________
1.3PLs
2.4PLs
3.outsourcing
4.amalgamation
Three commonly used productivity variables are
1.quality, external elements, and precise units of measure
2.labor, capital, and management
3.technology, raw materials, and labor
4.education, diet, and social overhead
Typical differences between goods and services do not include
1.cost per unit
2.ability to inventory items
3.timing of production and consumption
4.customer interaction
Which is not a part of basic systems of codifications?
1.Alphabetical System
2.Numerical System
3.Colour Coding System
4.None of the above
Which of the following is not a typical service attribute?
1.intangible product
2.easy to store
3.customer interaction is high
4.simultaneous production and consumption
Which of the following is true regarding control charts?
1.Values above the upper and lower control limits indicate points out of adjustment
2.Control charts are built so that new data can be quickly compared to past performance data
3.Control charts graphically present data
4.All of the above are true.
Which of the following transportation modes is used for digital products?
1.ship
2.rail
3.air
4.the Internet
Which type of product might require a more direct marketing channel to avoid delays and too much handling?
1.products in their maturity stage
2.perishable products
3.high-priced products
4.lower-priced products
_____ happens in manufacturing when information about consumer demand for any product becomes increasingly distorted as it moves upstream in the manufacturing process.
1.information effect
2.bullwhip effect
3.supply effect
4.demand effect
_________ is the provision of service to customers before, during and after a purchase.
1.Customer Service
2.Product Management
3.Purchase management
4.None of the above